We want you all to be happy with your Marmalade Lion purchase. If for any reason your order does not meet your needs, then we offer a 14 day returns policy from the date your order is received.
Items returned must be unused, tags still intact, and in perfect resale condition.
If you do intend to send the item back, then please email us so we know the item is on it’s way. Please leave a note with the order number (or enclose the dispatch note) so we can identify your return and promptly process the request. All refunds will be processed to the original type of payment.
You will be required to pay the return postage charges, and the original shipping costs will not be refunded. Items returned that qualified for free shipping will have a £4.95 processing fee deducted from the refund.
If the return is an international order, due to customs fees not being paid, then £4.95 will be deducted from any requested refund, plus the out of pocket postage cost we have incurred.
Please send all returns to:
Marmalade Lion C/O Tarlu
11 Allens Lane
If the item to proven to be faulty, then we will process an exchange on your behalf and will also pay all shipping costs.